🛠️ Relate Me Support

If you're experiencing issues with the Relate Me app or need assistance with how it works, you’re in the right place. This support page is intended for questions about app functionality, technical problems, or general product feedback related to Relate Me.

đź“© Contact Us

Email: support@relate.me
We aim to respond within 1–2 business days, but response times may vary based on volume and complexity.

To help us resolve your issue more quickly, please include (when possible):

  • Your device type (e.g., iPhone 14, Pixel 7)
  • Your operating system version (e.g., iOS 18.1, Android 15)
  • The app version installed (from the App Store / Play Store)
  • Steps to reproduce the issue, including any error messages you see
  • Approximate date and time the issue occurred

đź”— Helpful Links

🧠 Common Issues

  • Can’t see users nearby?
    Make sure you’ve tapped “Go Visible” and granted location permissions in your device settings. If location is set to “While Using” or “Approximate Only,” visibility may be limited.
  • Getting disconnected?
    Relate Me currently only works while you are actively visible with the app open and connected. Background restrictions, battery savers, VPNs, or weak network conditions may interrupt your session.
  • Blocked users?
    If you block someone, you will not see them on the map or in relevant lists, and they will not see you. Blocking behavior is subject to our safety and abuse policies as outlined in the Terms and Conditions.

⚠️ Important Notices

Relate Me is a wellness-focused social tool, but it is not a substitute for professional medical, psychological, legal, or emergency services. Our support team cannot provide crisis support or clinical advice.

If you feel unsafe, are in immediate danger, or are experiencing a crisis, please contact your local emergency number or appropriate crisis resources in your area right away. Do not rely on the Relate Me app or its support channels for emergency assistance.

Thank you for being part of the Relate Me community. We’re committed to keeping things as warm, safe, and real as possible, while still remembering that this is just an app — your judgment and safety always come first. 🫂